- Understand effective methods and strategies for creating excellent customer service.
- Understand the challenges and problem solving methods of customer service.
- Understand the communications in customer service.
The purpose of the course is to give students a thorough understanding of the principles of economics that are applied to the functions of individual decision makers, both consumers and producers, within the larger economic system.
Chapter 1- What is Customer Service?
Chapter 2- The Challenges of Customer Service
Chapter 3- Problem Solving
Chapter 5- Empowerment
Chapter 6-. Communications in Customer Service
Chapter 7- Coping with Challenging Customers
Chapter 8- Motivation
Chapter 9- Leadership in Customer Service
Chapter 10- Customer Retention and Measurement of Satisfaction
Chapter 11- Technology and Customer Service
- Customer Service: A Practical Approach, 4 Edition. Harris, K. E. (2007). Prentice Hall.
If you want to take the course please click the following link containing the lessons to complete the course. click here